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These Terms and Conditions govern the supply of the CHIP Express™ system provided by us to you. Please read the terms and conditions ("Terms and Conditions") set out below before purchasing CHIP Express™ system. By purchasing a CHIP Express™ system from us or otherwise using this Website you agree to be bound by these Terms and Conditions.
"Agreement" is a reference to these Terms and Conditions and any order form and payment instructions provided to you; "Customer", "you", "your" and "yours" are references to you the person purchasing any CHIP Express™ system from us; "CHIP Express™ system" means product ordered by you from us; "Terms and Conditions" means the terms and conditions of supply set out in this document; "we", "us" and "our" are references to CHIP Express™; "Website" is a reference to the website, www.chipexpress.com which is run and operated by us and on which these Terms and Conditions are displayed.
2.1 When ordering any CHIP Express™ system from us you do so in accordance with this Agreement. You are deemed to have accepted the prices of the CHIP Express™ system quoted to you and other terms such as delivery which may have been quoted to you at the time of placing your order.
2.2 Acceptance by us of any order placed by you will only take place when we notify you that your order has been accepted.
2.3 Any contract for the supply of a CHIP Express™ system is between you and CHIP Express™.
2.4 You agree to take particular care when providing us with your address information and payment details and you warrant that these details are accurate and complete at the time of ordering. No liability is accepted for orders where delivery information is incorrect, incomplete or misleading.
2.5 You must check that the order meets your requirements and that the quantity and specifications of the CHIP Express™ system meet your requirements.
2.6 It is your responsibility to ensure that the CHIP Express™ system is suitable for the purpose for which you intend. You must ensure that the CHIP Express™ system purchased is compatible with the relevant vehicle on which the product will be used. All CHIP Express™ systems sold by us must be installed and used in accordance with guidelines and recommendations. North American customers (only); this device is sold for legally approved closed course competition use only. This product is prohibited in the state of CA.
3.1 All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future.
3.2 The total price for CHIP Express™ system ordered, including delivery charges, will be confirmed to you when you place your order.
3.3 Full payment must be made for the CHIP Express™ system at the time of ordering by the payment method specified by us.
3.4 Where we accept credit or debit cards, you also warrant that the credit or debit card details that you provide is your own credit or debit card and that you have sufficient funds to make the payment.
4.1 Delivery periods quoted at the time of ordering are approximate only and may vary. The CHIP Express™ system will be delivered to the address nominated by you at the time of ordering. Time is not of the essence for delivery of any CHIP Express™ system under this Agreement.
4.2 All risk in the CHIP Express™ system shall pass to you upon delivery.
4.3 If you fail to accept delivery of the CHIP Express™ system at the time they are ready for delivery, or we are unable to deliver the CHIP Express™ system at the nominated time due to your failure to provide appropriate instructions, documentation, licences, consents or authorisations, then the CHIP Express™ system shall be deemed to have been delivered to you and all risk and responsibility in relation to such CHIP Express™ system shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver the CHIP Express™ system shall be your responsibility and you shall indemnify us in full for such cost.
4.4 You must notify us immediately if the CHIP Express™ system has not been delivered or if there has been a partial delivery of the CHIP Express™ system only. Any missing items should be listed and notified to us within 3 days of receipt of the package. We will either arrange for the missing items to be delivered to you at no extra cost or refund you the original cost of the missing items.
4.5 No refunds of the delivery charge are made for late deliveries.
4.6 Where delivery is outside the UK, you may be liable to pay additional tax or duty once the package reach your country. This may vary from country to country. Please contact your local customs office for more information.
4.7 Please note that package may be subject to inspection by your local customs office where delivery is outside the UK.
5.1 You must notify us immediately if you decide to cancel your order preferably by email and quote your order confirmation. The time limit for notification of cancellation is 28 days following receipt by you of the CHIP Express™ system. We cannot guarantee that we will be able to stop your order once we receive notice of cancellation as the goods may already have been despatched. In these cases, the CHIP Express™ system will need to be returned to us in good condition.
5.2 To exercise your right to cancel you must notify us immediately by contacting us. You must provide us with a clear statement of your decision to cancel this contract. We will communicate to you an acknowledgement of receipt of such cancellation by email without delay.
5.3 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
5.3.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
5.3.2 We will make the reimbursement without delay and not later than – 28 days after the day we receive back from you any goods supplied, or (if earlier) 28 days after the day you provide evidence that you have returned the goods, or if there are no goods supplied, 28 days after the day on which we are informed about your decision to cancel this contract.
5.3.3 We will make this reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
5.3.4 You shall contact us for a return address and send the goods back via a tracked courier, Royal Mail if within the UK, with a cover letter without undue delay and in any event not later than 28 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send the goods back before the period of 28 days has expired. You will have to bear the costs of returning the goods.
5.4 You are entitled to return the CHIP Express™ system ordered from us if the system is faulty or damaged. Please contact us to inform us of your wish to return goods quoting your order confirmation. If you notify us of the fault within a reasonable period of delivery of the goods to you then we will offer you the option of a full refund, repair or replacement with a renewed trial period. You will be entitled to have the CHIP Express™ system repaired or replaced provided we agree that it is faulty or was delivered to you in a damaged condition and has not been used. A Replacement CHIP Express™ system will be charged at the full price.
5.5 The cost of returning the system to us must be paid by you unless we agree that the CHIP Express™ system is faulty or damaged upon receipt by you. Any refunds or re-credits will be undertaken within 14 days.
5.6 A CHIP Express™ system which develops a fault or becomes faulty within the manufacturer's specified warranty period from the date of purchase may be repaired or replaced at our discretion provided that the CHIP Express™ system is used in accordance with the manufacturer’s recommendations and guidance.
5.7 You shall contact us for a return address and send the goods back via a tracked courier. You will bear the costs of returning the goods.
6.1 You must notify us immediately if a CHIP Express™ system is found to be damaged upon delivery. You must keep the CHIP Express™ system within the original packing and make these available for inspection.
6.2 In the case of CHIP Express™ system damaged in transit our total liability to you is limited to providing replacement CHIP Express™ system within a reasonable period. You must follow the procedure set out in Clause 5 for all damaged CHIP Express™ systems.
7.1 Title to a CHIP Express™ system which has been returned to us under Clause 5 and in respect of which we have provided a substitute or paid a refund will transfer to us upon despatch of a replacement or the date of the refund as appropriate.
8.1 We offer a warranty on all CHIP Express™ systems that if, within the manufacturer's specified warranty period following the date of purchase, it is found to be defective, we will, at our option, either replace or repair the CHIP Express™ system. This warranty does not affect your statutory rights as a Consumer.
8.2 All warranty claims must be notified to us in writing within the warranty period. The CHIP Express™ system must then be returned in accordance with the returns procedure set out in Clause 5.
8.3 The warranty that we offer does not extend to damage or failures which arise from improper use, wear and tear, wilful damage, accidents, failure to follow instructions, or any repair or modification made without our consent.
8.4 Our warranty is only valid in respect of a CHIP Express™ system which has been fitted and installed in accordance with instructions.
8.5 This warranty represents your sole remedy against us for defective CHIP Express™ systems that we may provide to you.
8.6 This warranty may not be transferred or assigned by you.
9.1 We disclaim any and all liability to you for the supply of the CHIP Express™ system to the fullest extent permissible under applicable law. This does not affect your statutory rights. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant CHIP Express™ system. We exclude liability for losses that were not foreseeable to both parties when the contract was formed, howsoever arising.
9.2 We shall not be held liable for any failure or delay in delivering CHIP Express™ system where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties which shall include, but is not limited to, any labour strikes, bad weather conditions, fires, governmental actions, war or terrorist acts.
9.3 We do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss or damage to property and/or loss from claims of third parties arising out of the use of the CHIP Express™ system purchased from us.
9.4 Power figures, fuel consumption rates and other performance estimates stated in any CHIP Express™ publications and on the website reflect general expectations but cannot be guaranteed on any particular vehicle. No guarantees or warranties are offered in relation to these.
9.5 It is your responsibility to ensure that you notify your insurer of the use of the CHIP Express™ system on your vehicle.
9.6 Whilst the CHIP Express™ system has been designed in such a way as to minimise the likelihood of its use infringing a motor manufacturer’s warranty we cannot warrant or guarantee that its use on a particular vehicle will not infringe all motor manufacturer’s warranties which may change from time to time. We do not accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, suffered or incurred by you as a result of your failure to notify your insurer of the use of the CHIP Express™ system or infringing a motor manufacturer’s warranty or the wear rate of perishable items such as clutches and tyres and/or any mechanical or subsequent failure from use of the CHIP Express™ system.
9.7 We shall not be held liable for any misrepresentations.
9.8 We accept no liability whatsoever for damaged caused during fitment of a CHIP Express™ system.
10.1 Where we have requested information from you to provide the CHIP Express™ system, you agree to provide us with accurate and complete information.
10.2 You authorise us to use, store or otherwise process your personal information in order to provide the CHIP Express™ system to you and for marketing purposes (the "Purpose"). The Purpose may include the disclosure of your personal information to third parties from time to time where this is required by law or in order to provide the system to you.
We hope that you will not have any complaints about our products however if you do have an issue please email us and we will do our best to respond within 5 business days – usually much sooner.
12.1 We may assign, subcontract or novate any part or parts of our rights and obligations under these Terms and Conditions and this Agreement without your consent or any requirement to notify you and where we have decided to do so we will notify you in writing. You are not entitled to assign or subcontract any part of this Agreement without our express written consent.
12.2 We reserve the right to cancel any order which may have been accepted by us where, due to circumstances beyond our control, it is not possible to deliver the CHIP Express™ system to you.
12.3 The Terms and Conditions, any order form and payment instructions constitute the entire agreement between you and us. No other terms, representations, promises or statements whether expressed or implied shall form part of this Agreement including for the avoidance of doubt, any terms and conditions which the Customer tries to apply in any purchase order, confirmation of order, specification or other document or communication. In the event of any conflict between these Terms and Conditions and any other term or provision, these Terms and Conditions shall prevail.
12.4 Any variation to these Terms and Conditions shall only be valid if made in writing and signed by an authorised representative of CHIP Express™.
12.5 If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
12.6 These Terms and Conditions and our Agreement shall be governed by relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to the Agreement.
12.7 No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
12.8 It is not intended that the undertakings and obligations of the parties set out in this Agreement shall be for the benefit of and capable of being enforced by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999.
“Your customer service, speed at which you deal with questions and chip (most importantly) are second to none. This is the 3rd variation of the chip that I have run, not only do I see the fuel savings made each and every time I fill up but I also feel the changes in the increased performance too. Far too often people only feel the need to leave negative feedback on a product, it's very rare that people take the time to leave positive comments however on this occasion I feel compelled to do so. A brilliant product and one that I highly recommend should you want to make the most of your cars potential performance and make a fuel saving to add into the bargain. What's not to like?! It's been a pleasure dealing with the team at Chip Express, I just wish everyone I dealt with in life was this professional! Thank you.”
Lee from Halifax
BMW 1 Series F20 120d 190
“May I congratulate you on this diesel tuning product as it has made a noticeable difference to my Land Rover Discovery. I have tried other diesel tuning boxes for my previous vehicles (Kia Sorento, Peugeot 206 and Vauxhall Vectra)... and they all produced slight engine stuttering under certain load conditions. The CHIP Express system does not show any evidence of this and is equal to the likes of an ECU remap (which I have also had done before) for smoothness and noticeable power gains. This would be the only diesel tuning product I would recommend.”
James from Callington
Land Rover Discovery (3) 2.7 TDV6 190
“I was a sceptic at first, then after reading the experiences others had been through I decided to give it a go. I bought a new 1.7 CRDI Sportage, not the 2ltr purely for better fuel figures. Whilst this engine pulls very well in standard form, and was returning 44-45mpg even during the first 500 miles I had to go down the CHIP Express route. Well, there is absolutely no point in forking out the extra 2 grand for the 2 litre model when you can get the 1.7 and spend much less to get 2 litre power figures. Excuse the cliché’s, but this car is transformed and by a big margin too. From what I can remember about my 2 litre test drive, my 1.7 now pulls better than the 2 litre version. The low-down grunt is remarkable and pulls like the proverbial train. Fitting took minutes and was effortless, the box was kept on factory settings, I feel there is no need to mess with it. Needless to say I am now a very happy boy and would without question take this route again. I would recommend this to any diesel Sportage owner. Many, many thanks for a remarkable product and a customer service that is rare in this country!”
Ron from Thetford
Kia Sportage MK3 1.7 CRDI 116
“I must say l'm delighted with the improvement from your chip, its on the standard settings and the difference in the car is amazing!!! I have a smile on my face every time I get in the car, and there is about 5-7mpg improvement. With the mileage l do, l can see myself getting my money back in no time at all. So if your a doubter like me, don't be because its one of the best things l've ever bought!!!”
Ian from Manchester
Audi A6 MK4 3.0 BiTDI 313
“A good product and a good service deserves recognition: I fitted a CHIP Express unit to my Insignia. What an amazing bit of kit! My fuel economy and performance went way up and with the mileage I do was a Godsend! On a run to Aberdeen from Hull I returned an average of 62 MPG and I drive quite energetically! I've just taken up the trade in offer and saved a few quid on a new system. The Vauxhall has now gone with 125,000 trouble free miles and I have changed car to a Volvo S60 D3. I'm looking forward to fitting the Chip Express unit and reaping the rewards, thanks guys!”
Frazer from Skirlaugh
Vauxhall Insignia MK1 2.0 CDTI ecoFLEX 130
“As do many, I took the 'if it sounds too good to be true, it probably is' approach to performance chips. But CHIP Express were recommended by an impeccable source who had had experience with their product on my model of car - a Citroën C6 with the 2.7 HDi twin turbo diesel. Following a first rate response to a query, the product has delivered in spades. Ten days and more than 1000 miles of mixed town, country, low and high speed driving later I am certainly getting more than 10% more from a gallon, and probably 15%, and the performance is markedly better. Low speed response is immediate and has eradicated what I took to be baked-in lag in a big automatic turbo diesel, and mid-range acceleration is silky smooth, including up inclines. A very good car has been turned into the excellent car I had hoped for all along.”
Simon from Ketteringham
Citroen C6 2.7 HDi 204